Refund Policy
Every paid plan is covered by a 7-day money-back guarantee. Here is exactly how it works.
Last updated November 12, 2026
The guarantee
If the Service does not perform well on your device and internet connection, contact support within 7 days of your purchase. We will first try to fix the problem with you, because most issues are network or app settings that take a few minutes to resolve. If we cannot get the Service working to a reasonable standard, we refund your payment in full to the original payment method.
What is covered
- Persistent buffering or freezing that our troubleshooting cannot resolve on a connection that meets our minimum requirements.
- Login or activation problems we cannot fix.
- Duplicate payments or billing errors (refunded at any time, no deadline).
- Channels or features that were described on our website at the time of purchase but are not provided.
What is not covered
- Requests made more than 7 days after purchase.
- Change of mind after the Service has been working as described.
- Problems caused by an internet connection below our minimum requirements, an unsupported device, or a VPN or network setup you choose not to adjust.
- Fees charged by third-party apps (for example TiviMate Premium or Smart IPTV activation), which are paid to those developers.
- Accounts suspended for violating the Terms and Conditions.
- Renewal terms after the first 7 days of the renewal, unless the Service is not working as described.
How to request a refund
- Email support@iptvzoneusa.shop or use the contact form with the email address you used at checkout.
- Describe the problem and the device you are using. Give our team a chance to troubleshoot with you.
- If the issue cannot be resolved, we confirm the refund by email.
Processing time
Refunds are issued within 3 business days of approval. Depending on your bank or payment provider, it can take 5 to 10 business days for the amount to appear on your statement. Cryptocurrency payments are refunded to the sending wallet at the USD value at the time of purchase.
Cancellations
Plans do not renew automatically, so there is nothing to cancel. Your access simply ends when the prepaid term ends unless you choose to renew.